March 18, 2020
To Spotloan customers and members of the Turtle Mountain community:
At Spotloan, the health and wellbeing of our customers and employees is of utmost importance. We are diligently monitoring updates from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC). Our governments are actively working to lessen the risk for members of the Turtle Mountain Band of Chippewa Indians and citizens of the United States. But we understand that our community and our customers are nervous and perhaps, a bit unsettled.
CONTACT SPOTLOAN IF YOU NEED HELP WITH YOUR LOAN
If you are a Spotloan customer and you or your family is impacted in any way by the coronavirus, we are happy to work with you on options to repay your loan.
We want you to know that we are here to help. High call volumes and the associated circumstances in today’s environment have put a strain on our call center resources, so we are working to increase our staffing levels to improve our ability to respond to customer emails in a timely manner.
We are asking that for the foreseeable future, you please direct any questions or concerns about your account to firstname.lastname@example.org.
WE ARE MAKING CHANGES SO WE CAN BE THERE FOR CUSTOMERS
As part of our business continuity planning, we have made several adjustments to our workplace practices. We have added offices and expanded workspaces at our locations in Belcourt, ND, to ensure that all employees can work at a distance of six-feet away from other colleagues. We have also equipped our remote employees with additional tools and resources so that they can be as productive as possible while staying closely connected to the business. Further, we have taken strides to help ensure that all of our employees remain employed throughout the course of this pandemic.
Additionally, we have advised our employees to take the proper precautions to lessen their risk of acquiring coronavirus. We feel that those guidelines may be helpful to our current and prospective customers as well.
SIX TIPS TO STAY HEALTHY
We understand that the coronavirus has set all of us on a new and unprecedented journey. We are all in this together, and all of us at Spotloan want you to know that we wish good health to all across the globe.
Sincerely, The Spotloan team